unresponsive bottom of screen on iphone 4

Only the bottom portion of the screen, where the 4 icons are located, is totally unresponsive/dead. Have cleaned the screen, with no improvement. Can't see any settings to change. HELP!

iPhone 4, iOS 7.1.2, This software is "Up to Date".

Posted on Aug 4, 2016 2:18 PM

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5 replies

Aug 5, 2016 5:02 PM in response to zamoyski

Has the device been restarted at least once since you noticed the issue? Has it been force restarted?

Restart your iPhone, iPad, or iPod touch - Apple Support


If a force restart doesn't help : Backup your data, then Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support. After that, set up the device as new (not using the backup). Test the device. If it still presents the issue, it's a hardware issue. You can go to https://getsupport.apple.com/ and to learn which service options are available in your country.

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unresponsive bottom of screen on iphone 4

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